Shipping Policy

Processing time

We prepare your order within 1 to 3 business days after you place it. Business days are Monday to Friday, excluding public holidays.

Delivery time

Once your order ships, delivery takes 6 to 9 business days, depending on your location.

Shipping costs

Any shipping cost is shown at checkout before you pay.

Tracking

When your order ships, we will email you the tracking information.

Check your address

Please double-check your shipping address at checkout. We cannot be responsible for orders delivered to an incorrect address provided by the customer. If you spot a mistake, email us right away at mopsy.support@gmail.com and we will do our best to fix it before the order ships.

Delays

Delivery times are estimates, not guarantees. Carrier delays, weather or high demand can affect delivery. If your order has not arrived after the estimated delivery time, contact us at mopsy.support@gmail.com and we will help.

Lost or damaged orders

If your order is lost in transit or arrives damaged, contact us at mopsy.support@gmail.com. See our Refund Policy for how we make it right.

Contact

Questions about shipping? Email mopsy.support@gmail.com.