Legal notice
TERMS OF SERVICE
GENERAL INFORMATION
Welcome to itsmopsy. The terms “we”, “us” and “our” refer to itsmopsy. itsmopsy operates this online store and website, including all information, content, features, tools, products and services made available to you, the customer, to provide you with a convenient and enjoyable shopping experience (the “Services”).
Our store is powered by Shopify, which provides us with the technology that allows us to offer the Services to you.
These Terms of Service, together with any policies referred to or linked within them, describe your rights and responsibilities when using our Services.
Please read these Terms of Service carefully, as they contain important information regarding your rights and obligations, including provisions relating to orders, returns, warranties, disclaimers and limitations of liability.
By visiting, accessing, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [PRIVACY POLICY LINK]. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least the legal age of majority in your country or jurisdiction of residence, or that you have the consent of a parent or legal guardian to use our Services where required by law.
When using our Services, including browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing information, payment information and shipping address.
You agree that all information you provide to us is accurate, current and complete and that you have the right to provide such information.
You are responsible for maintaining the security of any account credentials associated with your account and for all activity carried out through your account. You may not transfer, sell, assign or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to display our products and their characteristics as accurately as possible on our online store.
However, colours, textures and the appearance of products may vary depending on your device, screen settings, lighting conditions and other factors.
We do not guarantee that the appearance of a product on your screen will exactly match the physical product you receive.
Product descriptions, specifications, images and other information may be updated or changed from time to time. We reserve the right to discontinue any product at any time and to limit quantities available for purchase, subject to applicable law.
Nothing in these Terms of Service affects any statutory rights you may have as a consumer under the laws applicable to your purchase.
SECTION 3 – ORDERS
When you place an order through our store, you are making an offer to purchase the selected products.
Your order is subject to acceptance and availability. We reserve the right to refuse or cancel an order where permitted by applicable law, including in circumstances involving product availability, pricing errors, suspected fraudulent activity or other legitimate reasons.
A contract for the purchase of products is formed when we accept your order and send you an order confirmation.
You should carefully review your order before completing your purchase. If we are unable to accept, modify or cancel an order, we will make reasonable efforts to contact you using the email address or other contact information provided with your order.
Returns, refunds and cancellations are handled in accordance with our Refund and Returns Policy and any mandatory consumer rights applicable to your location.
You confirm that purchases made through our store are for personal or household use and are not intended for unlawful resale or commercial export.
SECTION 4 – PRICES AND BILLING
Prices, discounts and promotional offers may change from time to time.
The price charged for a product will be the price displayed at the time the order is placed, unless there is an obvious pricing error. The applicable price will normally be shown in your order confirmation.
Depending on your delivery destination, displayed prices may or may not include applicable taxes, duties, customs charges or other import fees. Any applicable charges arising from international delivery will be handled in accordance with the information provided at checkout and applicable law.
Prices displayed on our website may differ from prices offered by third-party retailers or other sales channels.
Promotional offers may be subject to additional terms and conditions. If there is a conflict between the terms of a specific promotion and these Terms of Service, the terms of the promotion will apply to that promotion.
You agree to provide accurate, complete and current purchase, payment and account information for all purchases made through our store.
You agree to promptly update your information, including your email address, billing information and payment details, where necessary so that we can complete your transactions and contact you when required.
You confirm that you are authorised to use the payment method provided for your purchase and agree to pay all applicable charges shown at checkout.
SECTION 5 – SHIPPING AND DELIVERY
We ship orders to the destinations shown as available at checkout.
Delivery times provided on our website are estimates and are not guaranteed unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, strikes, international transport disruptions or other unforeseen events.
For international orders, the recipient may be responsible for customs duties, import taxes, brokerage fees or other charges imposed by the destination country, where applicable.
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Where applicable, ownership and risk in the products will transfer in accordance with the laws applicable to the relevant transaction. Nothing in these Terms limits any consumer rights that cannot legally be excluded or transferred.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to our trademarks, logos, product names, text, images, graphics, photographs, product reviews, videos, audio, designs, layouts and other content, are owned by or licensed to itsmopsy and are protected by applicable intellectual property laws.
These Terms of Service permit you to use our Services for personal and non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from our Services without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you any licence or right to use any trademark, copyright, design or other intellectual property belonging to itsmopsy, Shopify or any third party, except as expressly permitted.
The names, logos, product names, designs and slogans associated with itsmopsy may constitute trademarks or other protected intellectual property. You may not use them without prior written permission.
Shopify's name, logo, trademarks and other intellectual property belong to Shopify or its respective owners.
SECTION 7 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to tools or services operated by third parties as part of our Services.
We do not necessarily monitor, control or have input into these third-party tools.
Where permitted by applicable law, such tools are provided on an “as available” basis and may be subject to the terms and conditions of the relevant third-party provider.
Your use of third-party tools is at your own discretion and subject to the terms applicable to those tools.
We may introduce new features, services, tools or resources in the future. Any such additions will form part of the Services and will generally be subject to these Terms of Service unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to websites, services or materials provided by third parties.
We are not responsible for examining or evaluating third-party content, websites, products or services and do not guarantee their accuracy, availability or reliability.
If you choose to access a third-party website through a link on our Services, you do so at your own risk.
Any complaints, questions or concerns relating to third-party products, services or websites should be directed to the relevant third party.
SECTION 9 – SHOPIFY
Our online store is powered by Shopify, which provides the technology infrastructure that enables us to offer our Services.
However, purchases made through our store are transactions between you and itsmopsy.
Shopify is not responsible for the products sold by itsmopsy or for the fulfilment of orders placed through our store.
SECTION 10 – PRIVACY
Any personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is powered by Shopify, Shopify may process certain personal information relating to your use of our Services in accordance with its own policies and applicable law.
Information submitted through our Services may be processed by us, Shopify and relevant service providers, including providers located in countries other than your country of residence, where necessary to provide our Services.
Please review our Privacy Policy for further information about how your personal information is collected, used and protected.
SECTION 11 – REVIEWS, COMMENTS AND OTHER SUBMISSIONS
If you submit, upload, publish, email or otherwise provide us with ideas, suggestions, reviews, comments, photographs, proposals or other content (“Submissions”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display those Submissions for purposes related to operating, improving and promoting our Services, subject to applicable law.
You confirm that:
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you own or have the necessary rights to provide the Submission;
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your Submission does not infringe the rights of any third party;
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your Submission complies with applicable laws; and
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your Submission does not contain unlawful, defamatory, abusive, obscene or malicious material or harmful software.
We may, but are not required to, monitor, edit or remove Submissions that we reasonably consider to be unlawful, offensive, misleading, inappropriate or in violation of these Terms or the rights of others.
You are responsible for the content and accuracy of any Submission you provide.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website or within our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.
We reserve the right to correct errors, inaccuracies or omissions and to update information at any time.
Where permitted by applicable law, we may also cancel or amend an order affected by an obvious error in pricing, product information or availability. If this occurs after you have placed an order, we will make reasonable efforts to notify you.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You must not use our Services:
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for any unlawful or fraudulent purpose;
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to violate any applicable law or regulation;
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to infringe our intellectual property rights or the rights of others;
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to harass, abuse, threaten, defame or harm another person;
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to provide false or misleading information;
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to transmit viruses, malware or other harmful code;
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to impersonate another person or entity;
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to interfere with the security or operation of our Services;
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to collect or track the personal information of others without lawful authority;
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to send spam, phishing communications or other unsolicited communications;
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to reproduce, copy, scrape, extract, resell or commercially exploit our Services or their content without permission; or
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to use automated systems, bots, crawlers or scraping tools to access our Services in a way that is prohibited by these Terms or applicable law.
We reserve the right to suspend or terminate access to our Services where we reasonably believe that these Terms have been violated or where otherwise permitted by law.
SECTION 14 – AUTOMATED ACCESS AND AGENTS
An “Agent” means software or a service that performs actions autonomously or semi-autonomously on behalf of or at the direction of a person or organisation.
Unless expressly authorised by us, automated systems, agents, bots, crawlers or similar technologies must not access, interact with or use our Services in a way that:
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misrepresents their identity;
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bypasses security measures or CAPTCHA systems;
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interferes with the operation of our Services;
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circumvents technical restrictions;
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collects or extracts information in violation of these Terms; or
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accesses areas that are not intended for automated access.
We may use technical measures to limit or restrict automated access where appropriate.
SECTION 15 – TERMINATION
Where permitted by applicable law, we may suspend or terminate your access to our Services if you materially breach these Terms or engage in conduct that may harm our Services, business or other users.
Termination will not affect rights or obligations that arose before termination or any provisions that, by their nature, should continue to apply.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information provided through our Services is provided for general informational purposes.
To the fullest extent permitted by applicable law, we do not guarantee that our website or Services will always be uninterrupted, secure, timely or error-free.
However, nothing in these Terms excludes, restricts or limits any statutory rights, guarantees, warranties or consumer protections that cannot legally be excluded or limited in your jurisdiction.
For consumers in the United Kingdom and other jurisdictions where mandatory consumer protections apply, those statutory rights remain unaffected by these Terms.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, itsmopsy and its relevant service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products purchased through our Services.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited under applicable consumer protection or other mandatory laws.
Nothing in these Terms affects your statutory rights as a consumer.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your material breach of these Terms, your unlawful use of our Services, or your violation of the rights of another person.
This section does not apply to the extent that the relevant loss or claim was caused by our own breach of applicable law or cannot legally be allocated to you.
SECTION 19 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
If it cannot be enforced, it will be treated as removed to the extent necessary, without affecting the validity of the remaining provisions.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or rules published on our website relating to the Services, constitute the agreement between you and us regarding your use of the Services.
They replace any previous agreements or communications concerning the same subject matter, unless otherwise required by applicable law.
SECTION 21 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where such restriction is not permitted by applicable law.
We may transfer or assign our rights and obligations under these Terms where permitted by law, including as part of a business sale, restructuring or transfer of our business.
SECTION 22 – GOVERNING LAW
These Terms of Service are governed by the laws applicable to the operation of our business, subject to any mandatory consumer protection laws that apply to you in your country or jurisdiction.
If you are a consumer in the United Kingdom or another jurisdiction that provides mandatory consumer protections, nothing in these Terms is intended to deprive you of rights that cannot legally be excluded.
Where applicable, disputes may be subject to the courts having jurisdiction under the laws applicable to you and to our business.
SECTION 23 – HEADINGS
The headings used throughout these Terms are included for convenience only and do not affect the interpretation or meaning of these Terms.
SECTION 24 – CHANGES TO THESE TERMS
You can review the most current version of these Terms of Service at any time on this page.
We reserve the right to update, modify or replace any part of these Terms by publishing an updated version on our website.
Where required by applicable law, we will provide notice of material changes and specify when those changes will take effect.
Your continued use of or access to our Services after updated Terms have been published constitutes acceptance of the updated Terms, to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us:
itsmopsy
Email: mopsy.support@gmail.com
Website: itsmopsy.store
Last updated: 03/10/2026